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Class Name Office Value Stream Mapping (OVSM) Description Office Value Stream Mapping is used to identify impediments to improved performance in the office. A common benchmark for lean manufacturers is 400% improvement in enterprise productivity over ten years. Typically 1/8 of this improvement is obtained from the shop floor. The remaining opportunities remain in the administrative functions of the enterprise (procurement, accounting, engineering, sales and order processing). Learning Objectives The purpose of Office Value Stream Mapping is to focus attention on the value stream for each product family, not just on isolated activities, and leads to improving the whole. By systematically drawing a holistic representation of the material and information flows for each product family, the client can begin to visualize value added and non-value added activities for the entire value stream. This phase also serves as a key component for the next phase where you develop an operating strategy and implementation plan that support the client’s business strategy. Scheduled On This class is not currently scheduled. If you are interested in scheduling this class for your company please contact Angie Bove: angie.bove@mrcpa.org (610)758-4588.

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The Manufacturers Resource Center 125 Goodman Dr. Bethlehem, PA 18015 Phone (610) 758-4588 Fax (610) 758-4716 E-mail dianel@mrcpa.org