Details

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Class Name Killer Customer Service & Dealing with the Difficult Description This two part seminar teaches how to provide excellent customer service along with how to deal with difficult people effectively. Learning Objectives What customers really want The 5 Do’s & 5 Don’ts What research shows Service skills needed What causes difficult behavior Difficult types & how to deal with them How to manage your difficult behavior How to manage stress Scheduled On This class is not currently scheduled. If you are interested in scheduling this class for your company please contact Angie Bove: angie.bove@mrcpa.org (610)758-4588.

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The Manufacturers Resource Center 125 Goodman Dr. Bethlehem, PA 18015 Phone (610) 758-4588 Fax (610) 758-4716 E-mail dianel@mrcpa.org