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Conflict Management: Mastering Conflict Resolution

Conflict Management

Event Start Date:

November 5, 2024

Event Start Time:

8:30 AM

Event Location:

Manufacturers Resource Center

Conflict Management: Mastering Conflict Resolution with TKI, is a focused, one-day training designed to provide participants with a deep understanding of conflict dynamics and effective resolution strategies using the Thomas-Kilmann Instrument (TKI).

This workshop will guide you through the TKI model, helping you identify your conflict-handling style and develop the skills necessary to manage and resolve conflicts constructively.

Through interactive exercises, real-world scenarios, and personalized feedback, you will learn how to apply TKI insights to enhance communication, strengthen relationships, and foster a collaborative work environment.


Conflict Management
  • Understand the nature and impact of conflict in the workplace
  • Learn about the Thomas-Kilmann Instrument (TKI) and its five conflict-handling styles
  • Identify your own conflict-handling style using the TKI assessment
  • Develop strategies to effectively manage and resolve conflicts
  • Apply TKI concepts to real-world situations to improve team dynamics and productivity

Who Should Attend

This training is ideal for professionals at all levels, including managers, team leaders, HR practitioners, and anyone seeking to improve their conflict resolution skills. It is particularly beneficial for those involved in team dynamics, leadership roles, or any position where effective conflict management is crucial.

Questions? Contact Nicole Pierce at (484) 655-4873 or nicole.pierce@mrcpa.org.


Janelle Rabenold | MRC – Director, Leadership Development and Training Strategy

Janell RabenoldJanelle brings a wealth of Leadership and Organizational Development experience to MRC’s Operational Excellence Program. As an accomplished professional with over 15 years of dedicated experience in Organizational Development, Janelle excels in guiding individuals and teams toward achieving their personal and business objectives, leveraging her expertise in leadership and talent development. She has earned a reputation as a trusted partner, coach, and facilitator, fostering growth and success for both colleagues and clients alike.

Janelle holds a Bachelor of Science degree in Business Administration from Albright College, and a Master’s of Science in Human Resource Management & Learning and Performance Management from Moravian University. Janelle is also a Certified Everything DiSC Practitioner.

Enter Registration Information:

Ticket Type: Ticket Qty: Per Ticket Price:
Early Registration

by 10/08/24 after $475.00



Quantity: Total

Note: All registration fees must be received in advance of the date of your event. MRC must be notified two weeks in advance of this event if you need to cancel, otherwise we can only grant a credit to another MRC event. Remember, you can also send a substitute.

Event Details

  • November 5, 2024 8:30 AM   -   November 5, 2025 4:00 PM
  • Manufacturers Resource Center
  • 7200A Windsor Dr
  • Allentown
  • PA
  • 18106
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Meals and materials included
* Fees, time, and location subject to change.
** Not applicable for virtual events

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