MRC - Manufacturers Resource Center


Knowledge Transfer & Onboarding Tools


Date(s) - October 19th, 2016
11:30 am - 1:00 pm

Manufacturers Resource Center

Knowledge Transfer & Onboarding Tools

Free Lunch & Learn
October 19, 2016
11:30 am – 1:00 pm

Manufacturers Resource Center
Hanover Office Plaza
961 Marcon Boulevard, Suite 200
Allentown, PA 18109

Many of our manufacturers are looking for an effective way to transfer knowledge between generations, departments, processes, etc.  They also struggle with onboarding and getting new employees productive and error free quickly.  Join us to learn about two tools that can help develop and stabilize these processes for you.

Training Within Industry (TWI) Job Instruction (JI)

TWI’s rich history originated in the United States in the 1940s where the program was a resounding success. The program was born out of the need to rapidly train unskilled workers entering the war production workforce as many skilled laborers went off to war.

TWI is a dynamic program of hands-on learning and practice, imparting essential skills for supervisors, team leaders, and anyone who directs the work of others. With JI you gain the benefits of consistent training while developing a stable process to apply continuous improvement. This program teaches the method to instruct an operator how to perform a job correctly, safely and conscientiously. As is frequently the case, most processes are performed by various workers using different methods. Job Instruction requires you to identify the “one best way,” teach the process to this one way, and thereby create a standard method. The basis of stability is generated by doing the same thing the same way across operators and shifts. By utilizing Job Instruction you gain the benefits of consistent training and also develop a stable process to apply continuous improvement upon.

TWI has the proven ability to:

    • generate cooperation and positive employee relations;
    • teach supervisors how to quickly and correctly train employees;
    • establish and maintain standardized work;
    • improve methods;
    • solve problems efficiently and effectively;
    • create a safe work environment;
    • shorten the learning curve;
    • on-board new or transferred employees faster; and
    • reduce or eliminate errors and mistakes.


Standard Work: 

Standard work is the centerpiece of a Lean Enterprise as it establishes the requirements of a process and the expectations for its performance.   Standard work identifies the single best method for using enterprise processes and minimizes variation that is caused by people, machines, materials, and environment to enable predictable results to be achieved.

You can greatly enhance your training of both current and new employees with a clear current consensus and consistency in your standard work.  There are no tricks of the trade or hidden secrets.  There is a simple process to learn, study, practice and follow. Standard Work shows people how structure actually promotes flexibility and creativity and facilitates change.  At first people think “standard” = rigidity, but then they come to understand that it’s the opposite.  That realization can be a breakthrough in a company.

Benefits of Standard Work:

    • Ensures that work is done the current one best way
    • Provides a foundation for training
    • Increases customer satisfaction
    • Makes responding to external change easier
    • Makes improvement more common / routine, easier / faster
    • Improves quality and reduces errors and waste
    • Improves ability to cost and price accurately
    • Engages employees and increases ownership
    • Reduces workplace stress
    • Makes for much easier problem solving


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Angie Bove, Strategy Manager/Training & Development
Gene Kaschak, Strategy Manager/Lean Coach
Manufacturers Resource Center


Registrations are closed for this event.