Date(s) - February 16th, 2018 - March 9th, 2018
8:00 am - 12:00 pm
Lehigh Carbon Community College
Supervisor Boot Camp – Class is full. Please contact Liz Wildman at 484.241.7057, or Register HERE for the April 13th class at the Tamaqua Campus.
Manufacturers Resource Center
Lehigh Carbon Community College
February 16, 2018 | February 23, 2018 | March 2, 2018 | March 9, 2018
Friday Morning Sessions: 8:00 a.m. – Noon
Lehigh Carbon Community College – Schnecksville Campus
Community Service Center, Room 106
4525 Education Park Drive
Schnecksville, PA 18078
Your Role as a Supervisor
Learn the difference between “leading and bossing.” How do you develop self-confidence to be the best at leading that you can be? Learn about the different behavior styles and why you affect people the way that you do and how their style affects you. Learn their natural communication strengths and limitations. Learn how to adapt your own style to maximize effective communication and productivity. Training will help you develop self-confidence and to look at common supervisor mistakes and how to avoid them. You will also learn about establishing credibility.
Becoming an Effective Listener
Listening is a key ingredient to becoming a good leader. Learn the barriers to listening, the listening process, characteristics of a skilled listener, how to become a skilled listener with active listening and non-verbal listening skills.
Praise, Criticism and Coaching
Learn how to motivate employees using the positive techniques of communication, coaching, feedback and evaluation.
Problem Solving and Decision Making
How much attention a problem deserves depends upon how serious that problem is. Learn ways to approach problem solving using observations, critical thinking and flexibility.
Learn how to counter negative acts with a positive approach to discipline. Learn techniques to help you to manage any conflict situation: Training will provide a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.
High performing teams go through several distinct stages. Recognizing them will enable leaders to develop “must do” strategies to increase effectiveness. Learn the important differences between a team and just a work group—and the reasons why a team gets better results. Learn how to bring people together to build team spirit.
Learn how to manage multiple priorities as well as effective planning and organization skills. Learn time management skills, tools and tips that will help you manage your time, achieve more and be more effective.
If you force change on people problems arise. Learn the skills needed to be a “change agent”. Change needs to be understood and managed in a way that people can cope effectively with it. Change can be unsettling, so the manager logically needs to be a settling influence.
Note: All registration fees must be received in advance of the date of your event. Also, MRC must be notified two weeks in advance of this event if you need to cancel, otherwise we can only grant a credit to another MRC event. Remember, you can also send a substitute. Thank you.
This event is full.