MRC - Manufacturers Resource Center


Supervisor Training Series


Date(s) - May 19th, 2017
8:00 am - 12:00 pm

Manufacturers Resource Center

Supervisor Training Series 

(Class is full. Registration is closed.) For future classes, please contact Diane Lewis at 610.628.4578 or email to


May 19, 2017 | June 2, 2017 | June 9, 2017 | June 16, 2017
Four Friday mornings from 8:00 a.m. – Noon


Manufacturers Resource Center
Hanover Office Plaza
961 Marcon Boulevard, Suite 200
Allentown, PA  18109

       Cost: $495/person


        Your Role as a Supervisor

Learn the difference between “leading and bossing.”  How do you develop self-confidence to be the best at leading that you can be?  Learn about the different behavior styles and why you affect people the way that you do and how their style affects you.  Learn their natural communication strengths and limitations.  Learn how to adapt your own style to maximize effective communication and productivity.  Training will help you develop self-confidence and to look at common supervisor mistakes and how to avoid them.  You will also learn about establishing credibility.

Becoming an Effective Listener

 Listening is a key ingredient to becoming a good leader.  Learn the barriers to listening, the listening process, characteristics of a skilled listener, how to become a skilled listener with active listening and non-verbal listening skills.

       Problem Solving and Decision Making

How much attention a problem deserves depends upon how serious that problem is.  Learn ways to approach problem solving using observations, critical thinking and flexibility.

        Conflict Management

Learn how to counter negative acts with a positive approach to discipline.   Learn techniques to help you to manage any conflict situation: Training will provide a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.


High performing teams go through several distinct stages. Recognizing them will enable leaders to develop “must do” strategies to increase effectiveness.  Learn the important differences between a team and just a work group—and the reasons why a team gets better results.  Learn how to bring people together to build team spirit.

      Download Flyer

For questions, please contact Angie Bove at (610) 628-4623 or email her at


 Angie Bove
Strategy Manager/Training & Development
Manufacturers Resource Center

Angie is a Corporate Trainer and shares with MRC clients nearly 20 years of training and development experience with various industries.  She brings HR experience, office management, training and curriculum development expertise to MRC’s Operational Excellence program.


Note:  All registration fees must be received in advance of the date of your event. Also, MRC must be notified two weeks in advance of this event if you need to cancel, otherwise we can only grant a credit to another MRC event.  Remember, you can also send a substitute. Thank you.