Servant Leadership Produces Powerful Results Through Humble Application

Servant Leadership Produces Powerful Results Through Humble Application

by Wendy Beltzner,
Director, Leadership Development and Training Strategy

Manufacturing environments are unique.  The focus for most is on production performance – how many error-free products we can get out the door on time.  Although production is the lifeblood of the industry, there’s also been an awakening to something even more important:  the approach of the leaders who are responsible for those results.

Wendy Beltzner, Director, Leadership Development and Training Strategy

Wendy Beltzner

As a young child growing up in the home of two parents who worked in manufacturing, it wasn’t uncommon to overhear conversations about a foreman or supervisor whose treatment of their workers was less than stellar.  Fortunately, traditional manufacturing’s command-and-control structure is being replaced by today’s servant leaders who understand there’s a better way to be successful.

 

Servant Leaders Aren’t Wimps

The sheer mention of “servant leader” might evoke an image of a leader in a butler’s uniform; rest assured, this leadership style isn’t about giving people what they want, rather it’s about meeting their legitimate needs – like being heard, valued, recognized, appreciated, and developed.  Servant leadership is about changing the focus from market share and revenue growth to supporting those who support the customer, a concept known as the Service Profit Chain. When our internal customers (employees) are engaged and supported, it reflects in their work which ultimately lands at the feet of our customers who bring about the increases we desire.

The Service Profit Chain Model chart

Defining the Servant Leader

All leaders leave a mark, either positive or negative.  When a leader demonstrates characteristics like patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment, they create a positive sphere of influence that has a direct bearing on the amount of effort a team member puts into their work.  Think about a previous leader you admired from your past.  When you peel back the layers of their behaviors and characteristics, you’ll typically reveal the same found in a servant leader.  Now reflect on your performance for that leader.  Did you perform at your highest level because of WHO was asking?  In almost 30 years of delivering servant leadership training, I never tire of hearing how people respond and perform when they are treated as if they matter and are valued.  The investment of emotional intelligence provided by a servant leader is never lost, but instead driven straight to the bottom line.

Walking the Walk

If you seek personal fame and fortune, ego-stroking, management-of-the-month clubs or quick, easy fixes, servant leadership is not for you.  However, if you seek optimal, authentic leadership for your organization, the most rewarding effort of your career, and sustainable results, then servant leadership is for you! Visit MRC’s Training Events Calendar to learn more about upcoming classes, workshops, and webinars.

Key Take-Aways

*Servant leadership is not about letting the team run amuck or giving them what they want but rather giving them what they need.

*A servant leader is one who creates a positive sphere of influence that others are anxious to perform for at their highest levels.

*Servant leadership is a proven leadership strategy that provides a high yield to the bottom line.

About the Author
Manufacturers who seek an experienced, highly sought, training professional to assist in the design and delivery of interpersonal skills and leadership training for their staff, should contact Wendy Beltzner at (484) 356-6938 or wendy.beltzner@mrcpa.org.

Training and Certifications

MRC provides far more than certifications and funding assistance. We offer job creators access to specialized coaching, mentorship and a variety of business and marketing assistance normally outside the reach of most manufacturers.

Solutions

No matter what’s happening with your business, MRC has probably seen it. We know the problems that keep CEOs up at night, and we know how to help solve them. Our staff has more than 100 years of combined experience working side-by-side with business owners to evaluate, strategize, discover and implement solutions that address both strategic growth needs and organizational transformation.

Training & Events Calendar

MRC breaks down the barriers that prohibit manufacturers from realizing their full potential. Our proven tactics and methods can help nearly any company at nearly any stage of its evolution. Whatever the hurdle – going green, becoming lean, entering new markets, rebranding the company – MRC can help you clear it.

Workforce Initiatives

Developing Future Workforce with programs like: What’s So Cool About Manufacturing®, PA Dream Team, the Inside Manufacturing Series, and Manufacturing Day.

Resources

Through our partnerships, we are able to bring the horsepower of the best-in-breed experts to you. Imagine having access to the second-largest technology institute in the world, a corps of ex-Toyota executives trained under the best Lean practitioners in the world or world-renowned business strategy groups. MRC makes it possible.

About Us

For over 30 years, Manufacturers Resource Center (MRC) has helped small and mid-sized manufacturers become more competitive, adopt lean and agile processes, strategically grow their companies and invest more effectively in their existing human capital.

My Account

Ready to complete your event registration? Need to confirm the date of a previous registration? Find all these details here or call us at (610) 628-4640 for additional assistance.

Contact Us

Contact Us

Don’t see what you are looking for or have a question? MRC can help. Contact us today!