Wendy Beltzner

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Wendy, Sr. Director, Leadership Development and Training Strategy, brings Leadership and Workforce Development experience to MRC’s Operational Excellence program.

Wendy’s role at MRC is training and coaching in business-critical Interpersonal Skills Development and conducting MRC’s Supervisor Bootcamps to help every supervisor realize and optimize their potential.  MRC’s Supervisor Skills Development Courses provide first-level managers, team leaders, group leaders, and others with many of the leadership and communication tools needed to handle the increasingly complex performance issues found in today’s organizations.  With her vast experience in leadership development, Wendy will also be creating curriculum for teaching manager essentials for mid-level managers.

Wendy specializes in leadership and customer service training.  In that role, she creates and facilitates leadership, customer service and interpersonal skills training programs for Greater Lehigh Valley companies in Lehigh, Northampton, Berks, Schuylkill and Carbon counties.

Wendy worked as an Adjunct Instructor in the Leadership and Workforce Development Department at Lehigh Carbon Community College for the last 25 years specializing in leadership and customer service training.

She worked with companies from all industries represented throughout Northampton, Lehigh, and Carbon counties.  She previously worked for Fortune 500 service giants such as IBM and Manpower Inc., advancing her career from entry-level through various levels of management.  Wendy is also an entrepreneur.  She created, owned, and operated the Lehigh Valley’s first children’s museum designed with an emphasis on soft skills education.  She has also co-owned an award-winning  ice cream retail and wholesale business with her husband for the last 30 years. Wendy earned her B.S. degree in Marketing from Oral Roberts University, is a Certified TWI (Training Within Industry) Job Instruction Trainer, and a Certified Everything DiSC Practitioner.

Wendy Beltzner

Training and Certifications

MRC provides far more than certifications and funding assistance. We offer job creators access to specialized coaching, mentorship and a variety of business and marketing assistance normally outside the reach of most manufacturers.


No matter what’s happening with your business, MRC has probably seen it. We know the problems that keep CEOs up at night, and we know how to help solve them. Our staff has more than 100 years of combined experience working side-by-side with business owners to evaluate, strategize, discover and implement solutions that address both strategic growth needs and organizational transformation.

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MRC breaks down the barriers that prohibit manufacturers from realizing their full potential. Our proven tactics and methods can help nearly any company at nearly any stage of its evolution. Whatever the hurdle – going green, becoming lean, entering new markets, rebranding the company – MRC can help you clear it.

Workforce Initiatives

Developing Future Workforce with programs like: What’s So Cool About Manufacturing®, PA Dream Team, the Inside Manufacturing Series, and Manufacturing Day.


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For over 30 years, Manufacturers Resource Center (MRC) has helped small and mid-sized manufacturers become more competitive, adopt lean and agile processes, strategically grow their companies and invest more effectively in their existing human capital.

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