Wendy, Director, Leadership Development and Training Strategy, brings Leadership and Workforce Development experience to MRC’s Operational Excellence program.
Wendy’s role at MRC is training and coaching in business-critical Interpersonal Skills Development and conducting MRC’s Supervisor Bootcamps to help every supervisor realize and optimize their potential. MRC’s Supervisor Skills Development Courses provide first-level managers, team leaders, group leaders, and others with many of the leadership and communication tools needed to handle the increasingly complex performance issues found in today’s organizations. With her vast experience in leadership development, Wendy will also be creating curriculum for teaching manager essentials for mid-level managers.
Wendy specializes in leadership and customer service training. In that role, she creates and facilitates leadership, customer service and interpersonal skills training programs for Greater Lehigh Valley companies in Lehigh, Northampton, Berks, Schuylkill and Carbon counties.
Wendy worked as an Adjunct Instructor in the Leadership and Workforce Development Department at Lehigh Carbon Community College for the last 25 years specializing in leadership and customer service training.
She worked with companies from all industries represented throughout Northampton, Lehigh, and Carbon counties. She previously worked for Fortune 500 service giants such as IBM and Manpower Inc., advancing her career from entry-level through various levels of management. Wendy is also an entrepreneur. She created, owned, and operated the Lehigh Valley’s first children’s museum designed with an emphasis on soft skills education. She has also co-owned an award-winning, ice cream retail and wholesale business with her husband for the last 30 years. Wendy earned her B.S. degree in Marketing from Oral Roberts University, and she earned her TWI Job Instruction Training Certification from the TWI Institute, she is a Certified Everything DiSC Practitioner, and is a member of ATD (Association of Talent Development).