MRC - Manufacturers Resource Center

 

Leadership Training

 

Manufacturing Leadership Institute

For more than a decade, MRC has provided a leadership certificate program for the region’s current and up-and-coming leaders. The Manufacturing Leadership Institute (MLI) program has graduated more than 300 participants, helping them to enhance their skills, strengthen their companies’ competitiveness, drive growth, and create sustainable business models that lead them into the future. Learn More

MLI Brochure      MLI Fast Facts

If you wish to become a member or future member, and for additional information, please contact: Karen Buck at (610) 628-4626 or email Karen at karen.buck@mrcpa.org.


Manager Essentials

Leading from the Middle is challenging.  Middle Managers need to meet the demands from above while providing resources to those below.  Their boss has goals for them, their direct reports have questions, and they are constantly getting pulled in two directions.  They want to become better leaders and advance, but they need new skills in order to do that effectively.  MRC’s Manager Essentials program was developed to give these leaders the tools they need to be successful.
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Customer Service

Companies invest in customer service training to increase customer satisfaction and brand loyalty.  Here’s how customer service training benefits your business:

Higher Employee Motivation; Increased Customer Satisfaction, Loyalty, and Retention; and More Profits  

The MRC difference:  MRC’s comprehensive Customer Experience development program enables service providers to understand customers’ wants and needs to turn ordinary interactions into extraordinary experiences.  By reframing their thinking from task to opportunity and defining a comprehensive list of “non-negotiable” behaviors, they will be better equipped to make a powerful impact on service culture.
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Onboarding

The onboarding process is very important.  According to a survey conducted by Careerbuilder and Silkroad Technology, 9% of employees leave their company because of a poor onboarding experience, and 37% percent of employees said their manager did not play a critical role in their onboarding either.  According to this research, without proper onboarding procedures there is a loss of productivity and employee turnover increases.  Decreased employee engagement costs companies large sums of money every year.
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Best Practices Networks

CFO Forum

For CFOs, Treasurers, VPs of Finance, Controllers, and corporate finance leaders

MRC offers a CFO Forum for senior financial executives with a strong emphasis on content. Meet with other financial professionals in a confidential setting to share common challenges. This non-competitive peer group provides a platform for area CFOs to learn, share, and develop action plans and strategies through interactive meetings augmented by expert guest speakers who are recognized authorities. The program topics are member driven and consists of eight (8)  monthly sessions.  Discussions are confidential. Each program is tailored to address the specific needs of the group so that members can apply the ideas and information to their business.

CFO Forum Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


CEO Forum

Peer to peer coaching for CEOs, Owners, Presidents and COOs

MRC offers this CEO Forum for executive leaders with a strong emphasis on problem solving and best practices. The Forum is an opportunity to meet with other decision-makers in a confidential setting to share common growth concerns and challenges. This non-competitive peer group also provides a platform for area CEOs to meet and develop action plans and strategies through interactive meetings augmented by expert guest speakers who are recognized authorities. Some sessions are scheduled off site with very successful manufacturing CEOs within the community who agree to meet with and host the group and provide plant tours.

Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


HR Forum

The MRC HR Forum provides the chance for HR leaders to come together in a peer forum for interactive discussion of challenges, sharing of Best Practices and ideas/strategies that have worked for members.  MRC’s facilitator ensures the right balance of interactive discussion & sharing with standing Open Forum segments of the agenda, external speakers on specific topics of interest, and leveraging of case studies/scenarios to maximize learning & application, as well as including legislative updates and discussion where relevant.  Members find the HR Forum a worthy investment and specifically value the chance to cultivate a strong peer network & forum as a sounding board for thoughts, challenges and sharing of what is working and not working.

HR Forum Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


Supervisor Skills Development

Every supervisor has untapped potential. The challenge lies in realizing and optimizing that potential.  MRC’s Supervisor Skills Development courses provide first-level managers, team leaders, group leaders, and others with many of the tools needed to handle the increasingly complex performance issues found in today’s organizations.
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