MRC - Manufacturers Resource Center


Supervisor Skills Development


View Training ScheduleIntroduction for Supervisor Skills Development

Every supervisor has untapped potential. The challenge lies in realizing and optimizing that potential.  MRC’s Supervisor Skills Development courses provide first-level managers, team leaders, group leaders, and others with many of the tools needed to handle the increasingly complex performance issues found in today’s organizations.

With an emphasis on the leader’s role in creating accountability and sustaining standard work, these courses reinforce the leadership skills needed to foster an environment of continuous improvement.  What’s more, our hands-on learning process is designed to deliver fast results and is enhanced by open discussion of real-world problems and complex personnel issues common to many manufacturers.

Training Within Industry (TWI)

Through TWI, MRC offers a dynamic program of hands-on learning and practice, imparting essential skills for supervisors, team leaders, and anyone who directs the work of others. TWI is an essential element of Lean and continuous improvement programs around the world, including the Toyota Production System.

TWI has a proven ability to:

  • Generate cooperation and positive employee relations
  • Teach supervisors how to quickly and correctly train employees
  • Establish and maintain standardized work
  • Improve methods
  • Solve problems efficiently and effectively
  • Create a safe work environment

Job Instruction (JI)

JI helps supervisors support basic process stability (standard work). Stability comes through doing the same thing, the same way, across operators and shifts, yet in many cases processes are performed by a range of workers using different methods.  JI aids in the identification of the “one best way,” with supervisors then teaching the process that way to create a standard method.

Upon completion of the TWI program, supervisors will be able to instruct operators how to perform a job correctly, safely, and conscientiously.

Using a Job Breakdown Sheet, participants determine important steps and key points of any process used to demonstrate a method.

Training is delivered in a small classroom setting, in five two-hour training sessions with ample hands-on participation.

Who should attend
TWI is for small, medium, and large companies who seek to develop consistent training methods and trainers.

Why it’s relevant
JI includes effective methods to help employees quickly remember how to do a job, beyond simply “telling and showing” them.

Correct instruction includes preparing the worker, presenting the operation, encouraging the learner to try the task, and following up. The JI methodology will create a standard training process to accomplish this.

What’s in it for me?
With JI you gain the benefits of consistent training while developing a stable process to apply continuous improvement. This creates a solid foundation for any continuous improvement program, with the benefits of reduced training time, less scrap and rework, fewer accidents, and increased job satisfaction.

Supervisor Training

Those attending MRC’s Supervisor Training learn the essential skills for leading others in the workplace.  Participants learn to better understand how to develop self-confidence and be the best leaders they can be.  Course topics include:

  • Identifying and understanding communication styles
  • Learning to work with teammates’ natural communication strengths and limitations
  • Understanding how to establish credibility
  • Learning how to adapt your own style to maximize effective communication and productivity
  • Developing self-confidence, looking at common supervisor mistakes, and learning how to avoid them
  • Understanding how to counter negative acts with a positive approach to discipline
  • Learning techniques to manage any conflict situation
  • Listening actively – concentrating, acknowledging, researching, using emotional control, sensing body language, and structure
  • Identifying team barriers within all stages of the team cycle
  • Managing emotional intelligence
  • Maximizing work ethics of all generations
  • Acquiring effective coaching practices
  • Solving problems – addressing both the people and technical sides
  • Assessing change-management skills