Customer Experience

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When you invest in customer service training for your employees, they understand how their role affects the company’s success and it motivates them to increase the quality of their engagements with customers.

Customer Service Experience MRC’s comprehensive Customer Experience training program offers a range of benefits, including higher employee motivation, increased customer satisfaction, loyalty, and retention, and ultimately, more profits. By investing in customer experience training for your employees, they will understand how their role affects the company’s success, motivating them to increase the quality of their engagements with customers.

Our training program helps employees improve their customer service skills, as well as their skills in listening, communication, and problem-solving. With a well-designed customer service training program, your employees will go the extra mile to satisfy customers, resulting in increased customer satisfaction and loyalty.

At MRC, our Customer Experience development program enables service providers to understand customers’ wants and needs to turn ordinary interactions into extraordinary experiences. By reframing their thinking from task to opportunity and defining a comprehensive list of “non-negotiable” behaviors, they will be better equipped to make a powerful impact on service culture.

Our training program also examines high-quality service standards and best practices of industry leaders, helping your team gain proficiency in how to differentiate your brand and turn service failures into experiences that build trust and loyalty.

With MRC’s Customer Experience training program, your team will deliver consistent five-star service, improving your bottom line and building a loyal customer base. Invest in your business’s success with MRC’s comprehensive Customer Experience training program today.

Course Highlights Include

The Service Difference – Creating a “WOW” Experience: Learn how to go above and beyond in delivering exceptional service that leaves a lasting impression on your customers.

Understanding the Behavior of Every Customer: Gain insights into customer behaviors and preferences, and learn how to adapt your service approach accordingly for maximum impact. Using Everything DiSC Workplace, participants are provided with techniques to improve self-awareness and awareness of others, contributing to a positive workplace culture. By delivering personalized insights built around an easy-to-understand model, Everything DiSC helps participants build key social and emotional skills, improving workplace satisfaction, results, and relationships

Exceeding Expectations through Proactive Thought and Action: Discover strategies to anticipate and address customer needs before they even arise, ensuring proactive service that delights your customers.

Communication Effectiveness: Learn how to communicate effectively with customers, including how to say “no” in a service-oriented way, deliver bad news with empathy, and make the customer feel heard and valued.

The Art of Persuasion and Negotiation: Master the skills of persuasion and negotiation to effectively handle challenging customer situations and turn them into positive outcomes.

Who Should Attend

Front-line service providers, customer service representatives, supervisors, managers, or anyone within a manufacturing organization who either provides service directly to the end-user or supports someone else who does.

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