MISCO Products

MISCO Products is a Reading, Pennsylvania-based manufacturer of liquid cleaning chemicals used primarily in exclusive branding for the janitorial sanitation, food service, education, healthcare and other commercial and industrial markets.

“MRC’s involvement has resulted in measurable improvements to our capacity and the effectiveness of new-hire training. ”– Dave Kutz, Vice President of Operations

MISCO Products faced several challenges relating to order scheduling and training standardization.  The former involved accepting rush orders and changes until the time of shipment, which gave the appearance of flexibility and good customer service but essentially rewarded customers’ bad planning. These rush orders would be filled—sometimes multiple times a day—but often at the expense of other orders from customers who did not push the company to take such extreme measures. The latter was an area where MISCO recognized their shortcomings with regard to haphazard training.  In many cases, long-standing policies and procedures were communicated informally and with insufficient accuracy.  The company also sought to better understand the opportunities made possible by the ongoing “Fourth Industrial Revolution”.


As a first project, MISCO Products engaged MRC for Customized Lean Coaching and Process Improvement and Problem Solving Training. The company’s operations, sales and leadership teams worked together with MRC to implement a policy accepting rush orders until 9:00 a.m. before the day of shipment.  “Initially we were concerned about whether customers would be upset,” says Dave Kutz, MISCO’s Vice President of Operations.  “We chose to communicate proactively, explaining that customers with rush orders get what they want that day, but their future orders might suffer when others make similar demands.”  After many cross-functional meetings facilitated by MRC, MISCO implemented a definitive deadline for all rush orders.  “Now, if the Vice President of Sales says they absolutely have to have something today,” Kutz explains, “we’ve empowered production to say “we can’t do that, but here’s what we can do.’”

As a follow-up project, in order to eliminate training shortcomings, MISCO turned to MRC for Training Within Industry (TWI) Job Instruction Training.  “We’re onboarding new employees all the time,” Kutz says.  “Together with MRC we put together a training committee and job instruction training process.  Now, when new hires start, we explain what their first day looks like. Their first week is standardized, and they receive follow-up training in subsequent weeks.  We’ve standardized how we train them.”

 Finally, MISCO Products representatives attended an exploratory Bosch Rexroth Industry 4.0 event.  “We want to understand what the opportunities are,” Kutz says. “We are still evaluating, and there may not even be a definitive endpoint, but we had a chance to see what others are doing to improve quality and efficiency by leveraging machine intelligence technology and how we might apply it ourselves.  The event confirmed for us that there are a number of opportunities worth pursuing.”


  • Kutz reports that the resulting reduction in direct labor, together with cost savings, totals more than $130,000 annually and they increased overall capacity by as much as 7%.
  • In addition, MISCO yielded standardized training across all three shifts, improving efforts to bring new hires up to speed quickly and effectively.

For additional information about Misco Products Corporation, please visit www.miscoproducts.com

Contact Us

Contact Us

Don’t see what you are looking for or have a question? MRC can help. Contact us today!

Training and Certifications

MRC provides far more than certifications and funding assistance. We offer job creators access to specialized coaching, mentorship and a variety of business and marketing assistance normally outside the reach of most manufacturers.


No matter what’s happening with your business, MRC has probably seen it. We know the problems that keep CEOs up at night, and we know how to help solve them. Our staff has more than 100 years of combined experience working side-by-side with business owners to evaluate, strategize, discover and implement solutions that address both strategic growth needs and organizational transformation.

Training & Events Calendar

MRC breaks down the barriers that prohibit manufacturers from realizing their full potential. Our proven tactics and methods can help nearly any company at nearly any stage of its evolution. Whatever the hurdle – going green, becoming lean, entering new markets, rebranding the company – MRC can help you clear it.

Workforce Initiatives

Developing Future Workforce with programs like: What’s So Cool About Manufacturing®, PA Dream Team, the Inside Manufacturing Series, and Manufacturing Day.


Through our partnerships, we are able to bring the horsepower of the best-in-breed experts to you. Imagine having access to the second-largest technology institute in the world, a corps of ex-Toyota executives trained under the best Lean practitioners in the world or world-renowned business strategy groups. MRC makes it possible.

About Us

For over 30 years, Manufacturers Resource Center (MRC) has helped small and mid-sized manufacturers become more competitive, adopt lean and agile processes, strategically grow their companies and invest more effectively in their existing human capital.

My Account

Ready to complete your event registration? Need to confirm the date of a previous registration? Find all these details here or call us at (610) 628-4640 for additional assistance.