Leadership Training – OLD

Home » Training & Certifications » Leadership Training – OLD

Manufacturing Leadership Institute

For more than a decade, MRC has provided a leadership certificate program for the region’s current and up-and-coming leaders. The Manufacturing Leadership Institute (MLI) program has graduated more than 300 participants, helping them to enhance their skills, strengthen their companies’ competitiveness, drive growth, and create sustainable business models that lead them into the future. Learn More

MLI Brochure      MLI Fast Facts

If you wish to become a member or future member, and for additional information, please contact: Karen Buck at (610) 628-4626 or email Karen at karen.buck@mrcpa.org.


Manager Essentials

Leading from the Middle is challenging.  Middle Managers need to meet the demands from above while providing resources to those below.  Their boss has goals for them, their direct reports have questions, and they are constantly getting pulled in two directions.  They want to become better leaders and advance, but they need new skills in order to do that effectively.  MRC’s Manager Essentials program was developed to give these leaders the tools they need to be successful.
Learn more


Customer Service

Companies invest in customer service training to increase customer satisfaction and brand loyalty.  Here’s how customer service training benefits your business:

Higher Employee Motivation; Increased Customer Satisfaction, Loyalty, and Retention; and More Profits  

The MRC difference:  MRC’s comprehensive Customer Experience development program enables service providers to understand customers’ wants and needs to turn ordinary interactions into extraordinary experiences.  By reframing their thinking from task to opportunity and defining a comprehensive list of “non-negotiable” behaviors, they will be better equipped to make a powerful impact on service culture.
Learn more


Onboarding

The onboarding process is very important.  According to a survey conducted by Careerbuilder and Silkroad Technology, 9% of employees leave their company because of a poor onboarding experience, and 37% percent of employees said their manager did not play a critical role in their onboarding either.  According to this research, without proper onboarding procedures there is a loss of productivity and employee turnover increases.  Decreased employee engagement costs companies large sums of money every year.
Learn more


Best Practices Networks

CFO Forum

For CFOs, Treasurers, VPs of Finance, Controllers, and corporate finance leaders

MRC offers a CFO Forum for senior financial executives with a strong emphasis on content. Meet with other financial professionals in a confidential setting to share common challenges. This non-competitive peer group provides a platform for area CFOs to learn, share, and develop action plans and strategies through interactive meetings augmented by expert guest speakers who are recognized authorities. The program topics are member driven and consists of eight (8)  monthly sessions.  Discussions are confidential. Each program is tailored to address the specific needs of the group so that members can apply the ideas and information to their business.

CFO Forum Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


CEO Forum

Peer to peer coaching for CEOs, Owners, Presidents and COOs

MRC offers this CEO Forum for executive leaders with a strong emphasis on problem solving and best practices. The Forum is an opportunity to meet with other decision-makers in a confidential setting to share common growth concerns and challenges. This non-competitive peer group also provides a platform for area CEOs to meet and develop action plans and strategies through interactive meetings augmented by expert guest speakers who are recognized authorities. Some sessions are scheduled off site with very successful manufacturing CEOs within the community who agree to meet with and host the group and provide plant tours.

Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


HR Forum

The MRC HR Forum provides the chance for HR leaders to come together in a peer forum for interactive discussion of challenges, sharing of Best Practices and ideas/strategies that have worked for members.  MRC’s facilitator ensures the right balance of interactive discussion & sharing with standing Open Forum segments of the agenda, external speakers on specific topics of interest, and leveraging of case studies/scenarios to maximize learning & application, as well as including legislative updates and discussion where relevant.  Members find the HR Forum a worthy investment and specifically value the chance to cultivate a strong peer network & forum as a sounding board for thoughts, challenges and sharing of what is working and not working.

HR Forum Brochure

If you wish to become a future member and for additional information, please contact: Diane Lewis at (610) 628-4578 or email Diane at diane.lewis@mrcpa.org.


Supervisor Skills Development

Every supervisor has untapped potential. The challenge lies in realizing and optimizing that potential.  MRC’s Supervisor Skills Development courses provide first-level managers, team leaders, group leaders, and others with many of the tools needed to handle the increasingly complex performance issues found in today’s organizations.
Learn more

 

Contact Us

Contact Us

Don’t see what you are looking for or have a question? MRC can help. Contact us today!

Training and Certifications

MRC provides far more than certifications and funding assistance. We offer job creators access to specialized coaching, mentorship and a variety of business and marketing assistance normally outside the reach of most manufacturers.

Solutions

No matter what’s happening with your business, MRC has probably seen it. We know the problems that keep CEOs up at night, and we know how to help solve them. Our staff has more than 100 years of combined experience working side-by-side with business owners to evaluate, strategize, discover and implement solutions that address both strategic growth needs and organizational transformation.

Training & Events Calendar

MRC breaks down the barriers that prohibit manufacturers from realizing their full potential. Our proven tactics and methods can help nearly any company at nearly any stage of its evolution. Whatever the hurdle – going green, becoming lean, entering new markets, rebranding the company – MRC can help you clear it.

Workforce Initiatives

Developing Future Workforce with programs like: What’s So Cool About Manufacturing®, PA Dream Team, the Inside Manufacturing Series, and Manufacturing Day.

Resources

Through our partnerships, we are able to bring the horsepower of the best-in-breed experts to you. Imagine having access to the second-largest technology institute in the world, a corps of ex-Toyota executives trained under the best Lean practitioners in the world or world-renowned business strategy groups. MRC makes it possible.

About Us

For over 30 years, Manufacturers Resource Center (MRC) has helped small and mid-sized manufacturers become more competitive, adopt lean and agile processes, strategically grow their companies and invest more effectively in their existing human capital.

My Account

Ready to complete your event registration? Need to confirm the date of a previous registration? Find all these details here or call us at (610) 628-4640 for additional assistance.