Conflict Management | Mastering Conflict Resolution with TKI, is a focused, one-day training designed to help professionals understand conflict more clearly and respond to it more effectively.
Rather than avoiding conflict, this course equips participants with practical tools to navigate challenging situations, improve communication, and strengthen working relationships.
At the core of the workshop is the Thomas-Kilmann Instrument (TKI), a widely used model for understanding individual conflict-handling styles. Participants will explore the five TKI conflict modes and gain insight into how personal preferences influence responses to conflict. Through guided instruction, self-assessment, and discussion, attendees will learn how to adapt their approach to different situations for more productive outcomes.
Through interactive exercises, real-world scenarios, and personalized feedback, participants will practice applying TKI concepts to workplace challenges. The course emphasizes practical application, enabling attendees to manage conflict constructively, foster collaboration, and support healthier team dynamics.
Course Highlights Include
- Understanding the nature, sources, and impact of conflict in the workplace
- Identifying key drivers of conflict using the Circle of Conflict framework
- Learning the Thomas-Kilmann Instrument (TKI) and its five conflict-handling styles
- Identifying your own conflict-handling style through the TKI assessment
- Developing strategies to manage and resolve conflict constructively
- Applying TKI insights to real-world situations to improve communication, teamwork, and productivity
Who Should Attend
This training is ideal for professionals at all levels, including managers, team leaders, HR practitioners, and anyone seeking to improve their conflict resolution skills. It is particularly beneficial for those involved in team dynamics, leadership roles, or any position where effective conflict management is crucial.