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Conflict Management: Mastering Conflict Resolution | Winter 2027
Event Date:
March 11, 2027
Event Time:
8:30 AM
Event Location:
Manufacturers Resource Center, 7200A Windsor Dr, Allentown, PA, 18106
Conflict Management: Mastering Conflict Resolution with TKI, is a focused, one-day training designed to provide participants with a deep understanding of conflict dynamics and effective resolution strategies using the Thomas-Kilmann Instrument (TKI).
This workshop will guide you through the TKI model, helping you identify your conflict-handling style and develop the skills necessary to manage and resolve conflicts constructively.
Through interactive exercises, real-world scenarios, and personalized feedback, you will learn how to apply TKI insights to enhance communication, strengthen relationships, and foster a collaborative work environment.
COURSE HIGHLIGHTS
- Understand the nature and impact of conflict in the workplace
- Identify the drivers of conflict utilizing the Circle of Conflict
- Learn about the Thomas-Kilmann Instrument (TKI) and its five conflict-handling styles
- Identify your own conflict-handling style using the TKI assessment
- Develop strategies to effectively manage and resolve conflicts
- Apply TKI concepts to real-world situations to improve team dynamics and productivity
Who Should Attend
This training is ideal for professionals at all levels, including managers, team leaders, HR practitioners, and anyone seeking to improve their conflict resolution skills. It is particularly beneficial for those involved in team dynamics, leadership roles, or any position where effective conflict management is crucial.
This course is eligible
for 6.5 SHRM PDC’s
MRC is recognized by SHRM to offer professional
development credits (PDCs) for SHRM-CP® or
SHRM-SCP® recertification activities.
Questions? Contact Nicole Pierce at (484) 655-4873 or nicole.pierce@mrcpa.org.
Instructor
Janelle Rabenold, MSHRM, SHRM-SCP | MRC – Director, Leadership Development and Training Strategy
Janelle Rabenold is an accomplished leader with over 15 years of experience in Organizational Development, specializing in leadership and talent development. She helps individuals and teams achieve personal and business goals and is a trusted coach, facilitator, and strategic partner.
Her expertise includes situational leadership, team dynamics, emotional intelligence, effective communication, and strategic initiatives such as succession planning, change management, strategy development, and performance optimization.
Janelle holds a Master of Science in Human Resource Management & Learning and Performance Management from Moravian University and a Bachelor’s in Business Administration from Albright College. She is SHRM-SCP certified and trained in tools including DiSC, MBTI, TKI, FIRO-B, Watson Glaser, Belbin, OCI, Prosci, DDI, Phillips ROI, and Caliper. She brings a strong commitment to continuous improvement, helping organizations and individuals drive meaningful growth and lasting results.
ENTER REGISTRATION INFORMATION
Ticket Options
Attendee Information :
Note: All registration fees must be received in advance of the date of your event. MRC must be notified two weeks in advance of this event if you need to cancel, otherwise we can only grant a credit to another MRC event. Remember, you can also send a substitute.