Who Should Attend

Managers, Supervisors, Team Leads, New/Emerging Leaders, and anyone seeking to elevate their existing leadership skills, build a firm foundation for future growth, and positively impact their company’s performance and profitability.

Questions? Contact Nicole Pierce at (484) 655-4873 or nicole.pierce@mrcpa.org.

Meet Your Instructors 

Wendy Beltzner | MRC – Sr. Director, Leadership Development and Training Strategy

Wendy has over 25 years of experience in training and curriculum development, specializing in leadership and customer service with companies from all industries throughout Northampton, Lehigh, and Carbon counties.  She has previously worked for Fortune 500 service giants such as IBM and Manpower Inc., advancing her career from entry-level through various levels of management.  Wendy is also an entrepreneur.  She created, owned, and operated the Lehigh Valley’s first children’s museum designed with an emphasis on soft skills education.  She has also co-owned an award-winning, ice cream retail and wholesale business with her husband for the last 30 years. Wendy earned her B.S. degree in Marketing from Oral Roberts University, is a Certified TWI (Training Within Industry) Job Instruction Trainer, and a Certified Everything DiSC Practitioner.

Craig Kasper | MRC –  Leadership Development Instructor

Craig has 35 plus years of leadership experience in developing high performance teams in business development, operations management and quality service delivery in companies ranging from 1 million to 25 billion in annual revenues. From establishing and growing his own leadership training and consulting company with a client list of over 300 companies, including on-site training presence for Proctor & Gamble’s largest plant world-wide in Northeast PA., to operating as an executive for a fortune 200 company (Manpower Group) the journey has included start-ups, raising capital, marketing, sales, customer service/retention, financial and operations management. Currently he’s operating his own company, MarketSmart 365 LLC, providing marketing and business consulting services.

Craig is a graduate of Penn State University with a degree in Wildlife/Resource Management and a Certified Trainer/Facilitator for leadership, executive management, supervision, sales, sales management, coaching, effective communication, DiSC personality profiles, time management, meeting effectiveness, problem solving, cultural diversity and personal effectiveness – skills which he affirms have been central to success – as he believes the key element in every leaders level of achievement is their ability for “developing the full potential of the team”!

Janelle Rabenold | MRC – Director, Leadership Development and Training Strategy

Janelle brings a wealth of Leadership and Organizational Development experience to MRC’s Operational Excellence Program.

As an accomplished professional with over 15 years of dedicated experience in Organizational Development, Janelle excels in guiding individuals and teams toward achieving their personal and business objectives, leveraging her expertise in leadership and talent development. She has earned a reputation as a trusted partner, coach, and facilitator, fostering growth and success for both colleagues and clients alike. 

Janelle holds a Bachelor of Science degree in Business Administration from Albright College, and a Master of Science in Human Resource Management & Learning and Performance Management from Moravian University. She is extensively certified in various assessment tools and methodologies, including Everything DiSC, MBTI, CPI, TKI, FIRO-B, Watson Glaser, Belbin Team Roles, Human Synergistics Organizational Culture Inventory, Situational Leadership, Mentors 2100, Prosci Change Management, Development Dimensions International (DDI), Phillips ROI Methodology, Caliper Profile, reflecting her commitment to utilizing cutting-edge techniques in her profession.