Reflecting on Success: “Mastering Conflict Resolution with TKI” Recap
by Janelle Rabenold, Director
Leadership Development and Training Strategy
MRC
On November 5, 2024, 21 participants gathered for a transformative day of learning and growth at our one-day workshop, Mastering Conflict Resolution with TKI. Together, participants explored the dynamics of workplace conflict and honed their resolution skills using the Thomas-Kilmann Instrument (TKI).
Key Takeaways from the Workshop
The day was filled with engaging activities and meaningful discussions that left a lasting impression. Here are some of the highlights:
- Deeper Understanding of Conflict: Participants gained insights into the nature of workplace conflict, learning how unresolved issues can impact individuals and teams.
- Exploration of the TKI Model: Through an in-depth introduction to the five conflict-handling styles – Competing, Collaborating, Compromising, Avoiding, and Accommodating – attendees completed an assessment which identified their unique approaches to managing conflict.
- Practical Skills Development: Interactive exercises, including conflict reflections, peer feedback and case studies, helped participants apply the Circle of Conflict and TKI principles to real-world scenarios, enhancing their confidence in addressing conflicts effectively.
Participant Feedback
The workshop received overwhelmingly positive feedback, with attendees highlighting the practical value of the training:
- “The TKI assessment opened my eyes to my default conflict-handling style and how I can adapt it to different situations.”
- “The exercises were a game-changer. I feel more equipped to handle difficult conversations at work.”
- “The laid-back approach was very nice. The information was presented in nice and easily understandable sections.”
Looking Ahead
As participants returned to their workplaces, they carried with them a renewed perspective on conflict resolution and a toolkit of strategies to foster collaboration and productivity. We look forward to hearing about their successes in applying these skills and continuing to support their professional development.
Join Us Next Time
If you missed this session, don’t worry, another opportunity to transform your approach to conflict resolution is scheduled for April 3, 2025. For more information and to register, visit our website or click here.
About the Author / Instructor
Janelle Rabenold | MRC – Director, Leadership Development and Training Strategy
About the author
Janelle brings a wealth of Leadership and Organizational Development experience to MRC’s Operational Excellence Program. As an accomplished professional with over 15 years of dedicated experience in Organizational Development, Janelle excels in guiding individuals and teams toward achieving their personal and business objectives, leveraging her expertise in leadership and talent development. She has earned a reputation as a trusted partner, coach, and facilitator, fostering growth and success for both colleagues and clients alike.
Janelle holds a Bachelor of Science degree in Business Administration from Albright College, and a Master’s of Science in Human Resource Management & Learning and Performance Management from Moravian University. Janelle is also a Certified Everything DiSC Practitioner.