MRC is an industry leader in training manufacturing employees in all aspects of the business. Our hands-on Lean training strengthens your business. It engages your culture to constantly improve; saving time, money, and resources.

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Customer Experience – Delivering Excellence

Customer Service Experience

In today’s competitive business landscape, delivering ordinary customer interactions is not enough. To truly thrive and succeed, you need to turn those interactions into extraordinary experiences that exceed your customers’ needs, while consistently exceeding their delivery expectations.



In today’s competitive job market, a positive onboarding experience is crucial to attracting, developing, and retaining top talent. Our masterfully crafted onboarding program provides insight into the five fundamental gates of organizational socialization, critical to attracting, developing, and retaining top talent. 

Supervisor | Leadership Training

Supervisor Training

MRC’s Supervisor Training is the ultimate solution for today’s rapidly changing workplace! Our Supervisor Training program, delivered at your location, is designed to help develop your supervisors into leaders who can effectively manage and motivate a diverse workforce.

Train the Trainer

Train the Trainer

Our Train the Trainer program, including TWI (Training Within Industry) Job Instruction, empowers team members to transfer knowledge effectively and ensure consistent outcomes. This training program covers various areas of support to prepare trainers for their critical role in employee onboarding.


Contact Us

Contact Us

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Training and Certifications

MRC provides far more than certifications and funding assistance. We offer job creators access to specialized coaching, mentorship and a variety of business and marketing assistance normally outside the reach of most manufacturers.


No matter what’s happening with your business, MRC has probably seen it. We know the problems that keep CEOs up at night, and we know how to help solve them. Our staff has more than 100 years of combined experience working side-by-side with business owners to evaluate, strategize, discover and implement solutions that address both strategic growth needs and organizational transformation.

Training & Events Calendar

MRC breaks down the barriers that prohibit manufacturers from realizing their full potential. Our proven tactics and methods can help nearly any company at nearly any stage of its evolution. Whatever the hurdle – going green, becoming lean, entering new markets, rebranding the company – MRC can help you clear it.

Workforce Initiatives

Developing Future Workforce with programs like: What’s So Cool About Manufacturing®, PA Dream Team, the Inside Manufacturing Series, and Manufacturing Day.


Through our partnerships, we are able to bring the horsepower of the best-in-breed experts to you. Imagine having access to the second-largest technology institute in the world, a corps of ex-Toyota executives trained under the best Lean practitioners in the world or world-renowned business strategy groups. MRC makes it possible.

About Us

For over 30 years, Manufacturers Resource Center (MRC) has helped small and mid-sized manufacturers become more competitive, adopt lean and agile processes, strategically grow their companies and invest more effectively in their existing human capital.

My Account

Ready to complete your event registration? Need to confirm the date of a previous registration? Find all these details here or call us at (610) 628-4640 for additional assistance.